Refund policy

 

Return & Cancellation Policy

Email Us - unsent.india@gmail.com

Returns and Exchanges

You can request a return or exchange within 2 days of delivery. Email us from your registered email address with your order number and clear photos or a video of the issue.

Eligible reasons

• Defective or wrong item: we will arrange a pickup from your address. If your pincode isn’t serviceable, you will need to self-ship to our warehouse.
• Size, color or preference issues: the item must be self-shipped to our warehouse. We do not offer pickup for these.

Conditions

• Items must be unused and unwashed, with all original tags and packaging intact.
• Each order can be exchanged once. An exchanged product cannot be exchanged again.
• Return shipping costs are the customer’s responsibility.

Non-returnable items

• Custom-printed or custom-stitched products
• Mystery Box products
• Bulk orders of more than 10 items (only 30% can be returned)

How Returns Work

1. Submit your request by email within the 2-day window.
2. You will receive approval or rejection within 2-4 days.
3. Choose a return method:
   • Self-ship to our address: full product-price refund.
   • Pickup by us: ₹89 reverse pickup fee is deducted from your refund. Record an unboxing or packing video as reference.
4. Once we receive and inspect the item, your refund is issued within 2-3 business days.

Only the product price is refunded. Original shipping charges are non-refundable.

Video Proof Requirement

For wrong, missing or damaged items, an unboxing video is mandatory. It should show the sealed parcel, the opening of the package, and the product with the issue. Claims without video cannot be processed.

We cannot accept returns for parcels that were accepted despite being tampered with, opened or altered (including extra tape on the outside). Please inspect the parcel before accepting delivery.

Mode of Refund

• Online payments: refunded to the original payment method within a few business days.
• Cash on Delivery: refunded by bank transfer. We will ask for your bank details once the refund is approved.

Order Cancellation

• You can cancel within 1 hours of placing the order, as long as it hasn’t moved to procurement. Email us with your order number and reason.
• Once tracking information is updated or the order is shipped, it can’t be cancelled. You can still return it under the return policy.
• Eligible cancellations get a full refund within 7 days.
• If we can’t process or ship your order for unforeseen reasons, we will cancel it and refund you in full.

RTO (Refused Delivery)

If you refuse the order at the doorstep, we refund the amount after deducting ₹69 shipping charges.

Marked Delivered But Not Received

Email us within 24 hours of the delivery status update. After that, our logistics partner cannot investigate. Please check with family, neighbors and reception first. Once reported, the investigation takes 7-15 working days, and the outcome depends on the logistics partner’s findings.